Shipping policy

Shipping Policy

Website: https://meringuesleep.com

Last Updated: September 2026

Thank you for shopping with Meringue Sleep. We are committed to processing and delivering your order safely and efficiently. Below you will find all the details regarding our UK shipping methods, timeframes, and fees.

1. Order Processing Time

  • All orders are processed within 1 to 2 working days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

  • You will receive another notification email with tracking information once your order has been dispatched.

2. UK Shipping Rates & Delivery Estimates

We currently deliver to addresses across the United Kingdom.

Shipping Option Processing Time Estimated Delivery Time Cost
Standard UK Delivery 1–2 working days 3 to 5 working days [e.g., £3.95 / FREE on orders over £50]
Express UK Delivery (Optional) Same / Next day 1 to 2 working days [e.g., £6.95]

Working days are Monday to Friday, excluding UK public bank holidays.

3. Couriers & Tracking

  • We ship using reliable courier services, including [Royal Mail / Evri / DPD / DHL].

  • Once your parcel has been dispatched, you will receive a tracking link via email to monitor its delivery status.

4. Delivery Exclusions & Highland/Island Addresses

  • Standard shipping covers mainland UK (England, Scotland, Wales, and Northern Ireland).

  • Deliveries to remote locations, Scottish Highlands and Islands, Channel Islands, Isle of Man, or BFPO addresses may incur an additional fee or take an extra 1–2 working days to arrive.

5. Address Changes & Accuracy

Please double-check your delivery address at checkout.

  • Meringue Sleep is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you notice an error in your delivery address, please contact us immediately at Info@meringuesleep.com. Once an order has been processed or dispatched, we cannot alter the address details.

6. Delayed, Damaged, or Missing Parcels

  • Delays: While we aim to deliver within 3–5 working days following processing, external factors (such as courier delays, seasonal postal peak periods, or extreme weather) may occasionally affect delivery timelines.

  • Damaged Items: If your parcel arrives damaged, please take clear photographs of the damage and contact us at Info@meringuesleep.com. within 48 hours of receipt so we can resolve the issue.

  • Lost Packages: If your order has not arrived within 10 working days of receiving your dispatch confirmation, please reach out to our team so we can open an investigation with the courier.